Philadelphia, Bucks and Montgomery Counties Real Estate. Tips for home buyers, home sellers by Gita Bantwal,Realtor at Re/Max Centre Realtors.: Buyers Agents ! Be careful when you provide feedback from buyers.

Buyers Agents ! Be careful when you provide feedback from buyers.

I read an article which mentioned that buyers sued the buyer's agent for providing feedback  about buyers opinion and  interest in property to listing agent as it hurt their negotiating power.  When we show a house we should explain to the buyers that the agent will call for feedback and ask them what they would like us to tell the agent.

In our excitement we may tell the agent the buyers love the property and this may hurt the negotiations .

I am sure agents will have different opinions about providing feedback  . I am looking for feedback from others regarding  this topic.. I always like to receive feedback from agents who show  my listings and did not give it much thought till I read this article.

When you read about events please check the year for the event as some people find information a year later and think it is for that year. . The posts remain online even after the event.

Gita Bantwal is a Realtor with RE/MAX Centre Realtors in Bucks County, a Northern suburb of Philadelphia. You can view 1000s of listings on her web site www.GitaBantwal.com

 

She can be reached at 215-343-8200x124 or direct 215-275-8491 or via email gita01@aol.com

If you would like a FREE MARKET EVALUATION OF YOUR HOME IN PHILADELPHIA, BUCKS or MONTGOMERY COUNTY call me at 2152758491

 Gita specializes in Active adult communities and is a Seniors Real Estate Specialist. She holds the ABR designation (Accredited Buyers Representative) and specializes in selling to first time buyers as well as move up buyers.Gita also hold the CRS designation , Certified Residential Specialist and the CDPE designation as well. Information about real estate market is deemed to be correct but is subject to errors and omissions and should be verified independently.. Opinion expressed by me or others  in my post and comments is not to be construed to be  legal advice.I am licensed in Pa. Check real estate laws in your state as they may be different than in Pa.

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Comment balloon 22 commentsGita Bantwal • February 22 2008 10:00AM

Comments

Gita-I agree with you. I like to provide feedback to the listing agent and appreciate it when I get feedback on my listings, but I don't ever say that my client absolutely loved the place.  I will always make them aware that they may like the house, but like others as well. That should help in negotiation. My other thought is that we don't have to answer all the questions. Typically, I leave the question about price unanswered, unless I actually think the house is vastly overpriced.
Posted by Rich Quigley over 10 years ago
This is very wise counsel, Gita.  IMO new agents or overenthusiastic ones can make a mistake very easily when they are representing the buyers opinions or attitudes to the seller side.
Posted by Jeff R. Geoghan, REALTOR, Marketing Manager (Coldwell Banker Residential Brokerage) over 10 years ago
I always reply to these requests.  If something is wrong such as moldy smell or something they can fix I am sure to tell them. I would want someone to tell me.  If the client is interested, I will simply say they liked the property and not go into details.
Posted by Karen Gentry>>Charlottesville, Virginia Real Estate Professional (RE/MAX Excellence-Charlottesville VA) over 10 years ago
I also want to know what is going on so we can make necessary improvements.  It is supposed to be helpful to the seller instead of ammunition.
Posted by Latonia Parks, Certified Military Relocation Expert (Top Bragg Realty, Fayetteville NC, Home of the 82d ABN DIV) over 10 years ago

Gia,

I normally send a faxmile to the agent regarding the response of the buyer.  If the buyer absolutely, did not like it, and I tell the  buyer that I have to give a response back to the seller's agent, and to let me know her comments.

If the buyer showed interest but not sure, I tell the listing agent that she is still looking but has not ruled out any homes as yet, but did show some interest. But the best thing is not to  go into details.

We all have to be careful, especially what we say or do! 

Maria Cutrona

Posted by Mt Cutrona, ASP over 10 years ago
Gita~I do like receiving feedback on my listings and also providing it when asked. We do have to be careful as to how we express the buyers liking for the property and I never really thought about how important that really is either. After reading your blog I will be certain not to enunciate my buyers liking on a property. I really like the comment Maria Cutrona made about sending a fax.  This is great information.  
Posted by Julie Neerings~Lifting Hearts ♥ Building Dreams~ (Agent Referral) over 10 years ago

Rich, I like to receive feed back as well.I guess we have to be careful how we do it. The best thing is to get the buyer's permission . I mention to the buyer that the agent is going to call me for feedback and ask them what I should tell.Thank you.

Jeff, I agree sometimes we become over enthusiastic when the buyers like a particular house after having shown them many homes.  Thank you.

Karen, That is a good policy. Thanks for the comments.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago

Latonia, When we list a house we want to know so that we can either get a price reduction or make changes. Thank you.

Maria , Julie, Thanks for the comments. I used to leave a sheet at the listing with a questionaire for agents to fax back to me with feedback. Now we have eshowings which sends email to agents.but half of them do not reply.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago
Gita,
We must always remember who we represent and keep their best interest in mind using caution when providing feedback.  I let the agent know that we are looking a more properties too.
Posted by Cynthia Tilghman, Realtor® Onslow County NC Home Specialist (Kingsbridge Realty, Inc) over 10 years ago
It is a very good point, agents have given me very valuable information when I have called.
Posted by Joey Remondino, Broker, GRI, E-Pro (RE/MAX Preferred Properties) over 10 years ago
Cynthia, Thanks for the comments. I agree we have to use caution when providing feedback.
Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago
Joey, Thanks for taking the time to comment. We can get valuable information from other  agents.
Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago
Gita,  I am willing to provide feedback, but your point is well taken and I will advise my buyers of this when I show a home,  Karen
Posted by Karen Kruschka, - "My Experience Isn't Expensive - It's PRICELESS" (RE/MAX Executives) over 10 years ago
Karen, Thanks for taking the time to comment.Good luck.
Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago
It's easier to say "the property isn't a good fit" or they have a list of their favorites and I'm not sure where this one falls at.
Posted by Sandra Workman, BBA, Broker, CRS, GRI, ABR, SFR, CNE, ePRO, CNHS (Keller Williams Preferred Realty) over 10 years ago
Sandra, Thank you for a great tip.
Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago
Interesting artical... As a listing agent, my sellers look for feed back. I have a showing system that sends out a feedback form with basic questions and a place for additional comment.
Posted by Roland Woodworth, Q Realty - Power In Real Estate (Q Realty) over 10 years ago

Gita,

I always respond with feed back, however; for the good of my Buyer Client my response is always they are somewhat interested,and the feedback on they home is MY FEEDBACK! I give my opinion on the home it's attributes  and those items they are drawbacks. In this way I do not reveal the real level of interest of my client until they receive that unexpected offer!

Ray

Posted by Ray Zwart, CRS, ABR, SRES - Lower Hudson Valley Real Estate (Sassone Realty) over 10 years ago

Roland, I have a similar form. Buyer's agents should ask the buyers permission before providing feedback.

Ray, I give my opinion to the agent but do not give any information that may hurt the buyers negotiations.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago

I always say "I'm not too sure, they haven't really been too verbal about anything yet."

Posted by Sandra Workman, BBA, Broker, CRS, GRI, ABR, SFR, CNE, ePRO, CNHS (Keller Williams Preferred Realty) over 10 years ago
I always give feed back, but I never say they loved the property. If there is something wrong, I will tell the listing agent and not all agents like to hear it. good post
Posted by Shannon Whitley, RE/MAX OAK CREST REALTY (RE/MAX OAK CREST REALTY) over 10 years ago

Sandra, Thank you for taking the time to read my post and for commenting.

Shannon, I like to hear what is wrong so I can tell the seller. I agree not all agents like to hear it.

Posted by Gita Bantwal, REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel (RE/MAX Centre Realtors) over 10 years ago

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